Keen:Troubleshooting/Game Won't Start - Revision history

CptTwinkie: /* OTHER ISSUES */

2018-07-23T09:00:06Z

OTHER ISSUES

← Older revision		Revision as of 09:00, 23 July 2018
Line 82:		Line 82:
	If you are concerned about security check HavokWrapper.dll digital signature in file properties (make sure you click “Details” on digital signature tab).		If you are concerned about security check HavokWrapper.dll digital signature in file properties (make sure you click “Details” on digital signature tab).


	~~More solutions can be found on the [http://www.spaceengineersgame.com/game-wont-start-issues.html Space Engineers website].~~
	==ANTI-VIRUS SOFTWARE==		==ANTI-VIRUS SOFTWARE==
	It has been reported by players that some anti-virus software (most common is AVAST) are blocking the game and prevent it from starting. This happens because the game’s code is encrypted which is why the anti-virus software are flagging it as a virus. This is false positive and the solution is to add the file to exceptions or mark it as a save file.		It has been reported by players that some anti-virus software (most common is AVAST) are blocking the game and prevent it from starting. This happens because the game’s code is encrypted which is why the anti-virus software are flagging it as a virus. This is false positive and the solution is to add the file to exceptions or mark it as a save file.

CptTwinkie: /* UNSUPPORTED GPU / DirectX 11 */

2018-07-23T08:59:22Z

UNSUPPORTED GPU / DirectX 11

← Older revision		Revision as of 08:59, 23 July 2018
Line 31:		Line 31:
	;SOLUTION		;SOLUTION
	: Read [http://forums.keenswh.com/post?id=7310031 more information] about this problem.		: Read [http://forums.keenswh.com/post?id=7310031 more information] about this problem.
	: Set the game to use [~~http://www.medievalengineerswiki.com/index.php?title=~~Keen:Troubleshooting/Graphics_Performance#GPU_SUPPORTS_DirectX_11_BUT_THE_GAME_IS_NOT_RUNNING one graphics card over another].		: Set the game to use [[Keen:Troubleshooting/Graphics_Performance#GPU_SUPPORTS_DirectX_11_BUT_THE_GAME_IS_NOT_RUNNING\|one graphics card over another]].

	==REINSTALL MICROSOFT .NET FRAMEWORK==		==REINSTALL MICROSOFT .NET FRAMEWORK==

CptTwinkie: /* UNSUPPORTED GPU / DirectX 11 */

2018-07-23T08:58:56Z

UNSUPPORTED GPU / DirectX 11

← Older revision		Revision as of 08:58, 23 July 2018
Line 31:		Line 31:
	;SOLUTION		;SOLUTION
	: Read [http://forums.keenswh.com/post?id=7310031 more information] about this problem.		: Read [http://forums.keenswh.com/post?id=7310031 more information] about this problem.
	: ~~Force~~ the game to use [http://~~forums~~.~~keenswh~~.com/~~post~~?id=~~7303908~~ one graphics card over another].		: Set the game to use [http://www.medievalengineerswiki.com/index.php?title=Keen:Troubleshooting/Graphics_Performance#GPU_SUPPORTS_DirectX_11_BUT_THE_GAME_IS_NOT_RUNNING one graphics card over another].

	==REINSTALL MICROSOFT .NET FRAMEWORK==		==REINSTALL MICROSOFT .NET FRAMEWORK==

CptTwinkie at 12:51, 7 July 2018

2018-07-07T12:51:42Z

← Older revision		Revision as of 12:51, 7 July 2018
Line 1:		Line 1:
	{{SEO\|image_url=http://www.medievalengineerswiki.com/images/e/eb/~~KeenLogo~~.png\|description=Problem and Solution sets for when the game won't start.}}		{{SEO\|image_url=http://www.medievalengineerswiki.com/images/b/b7/KeenLogoBig.png\|description=Problem and Solution sets for when the game won't start.}}
	{{Keen:OCH}}		{{Keen:OCH}}

CptTwinkie at 12:29, 7 July 2018

2018-07-07T12:29:35Z

← Older revision		Revision as of 12:29, 7 July 2018
Line 1:		Line 1:
	{{SEO\|image_url=http://www.medievalengineerswiki.com/images/e/e6/~~KEEN_COMPASS_ONLY~~.png\|description=Problem and Solution sets for when the game won't start.}}		{{SEO\|image_url=http://www.medievalengineerswiki.com/images/e/eb/KeenLogo.png\|description=Problem and Solution sets for when the game won't start.}}
	{{Keen:OCH}}		{{Keen:OCH}}

CptTwinkie at 10:52, 29 June 2018

2018-06-29T10:52:49Z

← Older revision		Revision as of 10:52, 29 June 2018
Line 1:		Line 1:
	{{SEO\|image_url=http://www.medievalengineerswiki.com/images/e/e6/KEEN_COMPASS_ONLY.png\|description=Problem and Solution sets for when the game won't start.}}		{{SEO\|image_url=http://www.medievalengineerswiki.com/images/e/e6/KEEN_COMPASS_ONLY.png\|description=Problem and Solution sets for when the game won't start.}}
	{{:~~Official Content/~~OCH}}		{{Keen:OCH}}

CptTwinkie: CptTwinkie moved page Official Content/Troubleshooting/Game Won't Start to Keen:Troubleshooting/Game Won't Start

2018-06-29T10:47:08Z

CptTwinkie moved page Official Content/Troubleshooting/Game Won't Start to Keen:Troubleshooting/Game Won't Start

← Older revision		Revision as of 10:47, 29 June 2018
(No difference)

CptTwinkie at 20:21, 1 June 2018

2018-06-01T20:21:50Z

← Older revision		Revision as of 20:21, 1 June 2018
Line 1:		Line 1:
			{{SEO\|image_url=http://www.medievalengineerswiki.com/images/e/e6/KEEN_COMPASS_ONLY.png\|description=Problem and Solution sets for when the game won't start.}}
	{{:Official Content/OCH}}		{{:Official Content/OCH}}

CptTwinkie at 14:57, 30 May 2018

2018-05-30T14:57:19Z

← Older revision		Revision as of 14:57, 30 May 2018
Line 1:		Line 1:
			{{:Official Content/OCH}}


	==BLACK SCREEN ON GAME LAUNCH==		==BLACK SCREEN ON GAME LAUNCH==
	;PROBLEM		;PROBLEM

CptTwinkie: /* UNSUPPORTED GPU / DirectX 11 */

2018-02-20T20:43:54Z

UNSUPPORTED GPU / DirectX 11

← Older revision		Revision as of 20:43, 20 February 2018
Line 19:		Line 19:
	: When you are unable to launch the game and the error message that you get suggests it is a video / graphics / DirectX problem. This is the most reported issue so far and we are working on possible fixes. Please first make sure that your graphic card is within the minimum system requirements.		: When you are unable to launch the game and the error message that you get suggests it is a video / graphics / DirectX problem. This is the most reported issue so far and we are working on possible fixes. Please first make sure that your graphic card is within the minimum system requirements.
	;SOLUTION		;SOLUTION
	: If you meet the minimum specs in ALL area’s then please ensure that Graphics card drivers are up to date from http://www.nvidia.com or ~~http~~://~~www~~.~~ati~~.com as well as Windows updates are fully installed for your operating system.		: If you meet the minimum specs in ALL area’s then please ensure that Graphics card drivers are up to date from http://www.nvidia.com or https://support.amd.com/en-us/download as well as '''Windows updates''' are fully installed for your operating system. For Windows 7 specifically, this includes the service pack and platform updates.
	: Reinstall/update your DirectX to the latest version: https://support.microsoft.com/en-us/kb/179113		: Reinstall/update your DirectX to the latest version: https://support.microsoft.com/en-us/kb/179113

Line 28:		Line 28:
	: Read [http://forums.keenswh.com/post?id=7310031 more information] about this problem.		: Read [http://forums.keenswh.com/post?id=7310031 more information] about this problem.
	: Force the game to use [http://forums.keenswh.com/post?id=7303908 one graphics card over another].		: Force the game to use [http://forums.keenswh.com/post?id=7303908 one graphics card over another].

	==REINSTALL MICROSOFT .NET FRAMEWORK==		==REINSTALL MICROSOFT .NET FRAMEWORK==
	;PROBLEM		;PROBLEM