Keen:Troubleshooting/Graphics Performance - Revision history

CptTwinkie: /* GPU SUPPORTS DirectX 11 BUT THE GAME IS NOT RUNNING */

2018-07-23T08:55:56Z

GPU SUPPORTS DirectX 11 BUT THE GAME IS NOT RUNNING

← Older revision		Revision as of 08:55, 23 July 2018
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	Solution:		Solution:
	Open %appdata%\MedievalEngineers\MedievalEngineers.cfg in a text editor (notepad) and change the value for the VideoAdapter (from 0 to 1). Save and start the game. If you mess up anything in the file, it can be deleted. The game will create it again the next time you start it.		Open %appdata%\MedievalEngineers\MedievalEngineers.cfg in a text editor (notepad) and change the value for the VideoAdapter (from 0 to 1). Save and start the game. If you mess up anything in the file, it can be deleted. The game will create it again the next time you start it.

	Solution:		Solution:
	A temporary workaround is to disable secondary GPU(s)		A temporary workaround is to disable secondary GPU(s)

CptTwinkie: /* GPU SUPPORTS DirectX 11 BUT THE GAME IS NOT RUNNING */

2018-07-23T08:55:45Z

GPU SUPPORTS DirectX 11 BUT THE GAME IS NOT RUNNING

← Older revision		Revision as of 08:55, 23 July 2018
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	: Reinstall/update your DirectX to the [https://support.microsoft.com/en-us/kb/179113 latest version].		: Reinstall/update your DirectX to the [https://support.microsoft.com/en-us/kb/179113 latest version].
	==GPU SUPPORTS DirectX 11 BUT THE GAME IS NOT RUNNING==		==GPU SUPPORTS DirectX 11 BUT THE GAME IS NOT RUNNING==
	When your GPU supports DirectX 11, but the game crashes/refuses to launch. ~~This~~ is usually caused by having two ~~graphics cards~~ in one PC. ~~It also happens when you have Intel Core CPU with~~ integrated ~~GPU.~~		When your GPU supports DirectX 11, but the game crashes/refuses to launch. Assuming your graphics drivers are up to date, this is usually caused by having two GPU's in one PC. One of the GPU's, usually the integrated graphics, is likely below minimum requires.
	~~We are aware of this issue and we are working on a fix~~.


			Solution:
			Open %appdata%\MedievalEngineers\MedievalEngineers.cfg in a text editor (notepad) and change the value for the VideoAdapter (from 0 to 1). Save and start the game. If you mess up anything in the file, it can be deleted. The game will create it again the next time you start it.
	Solution:		Solution:
	A temporary workaround is to disable secondary GPU(s)		A temporary workaround is to disable secondary GPU(s)
	You can [http://forums.keenswh.com/post?id=7310031 see more] info on how to resolve this.		You can [http://forums.keenswh.com/post?id=7310031 see more] info on how to resolve this.
	Force the game to use [http://forums.keenswh.com/post?id=7303908 one graphics card over another].		Force the game to use [http://forums.keenswh.com/post?id=7303908 one graphics card over another].

	==LOW FPS EVEN ON GOOD GPU / BETTER GRAPHICS CARD DETECTED==		==LOW FPS EVEN ON GOOD GPU / BETTER GRAPHICS CARD DETECTED==
	When you experience low FPS, even on powerful GPU, the game is probably running on an integrated GPU and not the high-end GPU. This issue is also known as performance glitches or lag. It is a common problem when having two GPUs in a computer.		When you experience low FPS, even on powerful GPU, the game is probably running on an integrated GPU and not the high-end GPU. This issue is also known as performance glitches or lag. It is a common problem when having two GPUs in a computer.

CptTwinkie at 12:51, 7 July 2018

2018-07-07T12:51:42Z

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	{{SEO\|image_url=http://www.medievalengineerswiki.com/images/e/eb/~~KeenLogo~~.png\|description=For a better and more optimized gameplay experience, you must first make sure that your GPU drivers are properly installed on your system and updated.}}		{{SEO\|image_url=http://www.medievalengineerswiki.com/images/b/b7/KeenLogoBig.png\|description=For a better and more optimized gameplay experience, you must first make sure that your GPU drivers are properly installed on your system and updated.}}
	{{Keen:OCH}}		{{Keen:OCH}}

CptTwinkie at 12:29, 7 July 2018

2018-07-07T12:29:41Z

← Older revision		Revision as of 12:29, 7 July 2018
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	{{SEO\|image_url=http://www.medievalengineerswiki.com/images/e/e6/~~KEEN_COMPASS_ONLY~~.png\|description=For a better and more optimized gameplay experience, you must first make sure that your GPU drivers are properly installed on your system and updated.}}		{{SEO\|image_url=http://www.medievalengineerswiki.com/images/e/eb/KeenLogo.png\|description=For a better and more optimized gameplay experience, you must first make sure that your GPU drivers are properly installed on your system and updated.}}
	{{Keen:OCH}}		{{Keen:OCH}}

CptTwinkie at 10:52, 29 June 2018

2018-06-29T10:52:51Z

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	{{SEO\|image_url=http://www.medievalengineerswiki.com/images/e/e6/KEEN_COMPASS_ONLY.png\|description=For a better and more optimized gameplay experience, you must first make sure that your GPU drivers are properly installed on your system and updated.}}		{{SEO\|image_url=http://www.medievalengineerswiki.com/images/e/e6/KEEN_COMPASS_ONLY.png\|description=For a better and more optimized gameplay experience, you must first make sure that your GPU drivers are properly installed on your system and updated.}}
	{{:~~Official Content/~~OCH}}		{{Keen:OCH}}

CptTwinkie: CptTwinkie moved page Official Content/Troubleshooting/Graphics Performance to Keen:Troubleshooting/Graphics Performance

2018-06-29T10:47:39Z

CptTwinkie moved page Official Content/Troubleshooting/Graphics Performance to Keen:Troubleshooting/Graphics Performance

← Older revision		Revision as of 10:47, 29 June 2018
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CptTwinkie at 20:22, 1 June 2018

2018-06-01T20:22:19Z

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			{{SEO\|image_url=http://www.medievalengineerswiki.com/images/e/e6/KEEN_COMPASS_ONLY.png\|description=For a better and more optimized gameplay experience, you must first make sure that your GPU drivers are properly installed on your system and updated.}}
	{{:Official Content/OCH}}		{{:Official Content/OCH}}

CptTwinkie at 14:57, 30 May 2018

2018-05-30T14:57:25Z

← Older revision		Revision as of 14:57, 30 May 2018
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			{{:Official Content/OCH}}


	==Important Notes==		==Important Notes==
	For a better and more optimized gameplay experience, you must first make sure that your GPU drivers are properly installed on your system and updated. For further info about how to install and update your drivers, please read the links below:		For a better and more optimized gameplay experience, you must first make sure that your GPU drivers are properly installed on your system and updated. For further info about how to install and update your drivers, please read the links below:

CptTwinkie: Protected "Official Content/Troubleshooting/Graphics Performance" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

2017-01-30T21:38:24Z

Protected "Official Content/Troubleshooting/Graphics Performance" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

← Older revision		Revision as of 21:38, 30 January 2017
(No difference)

CptTwinkie: Initial layout

2017-01-24T18:47:36Z

Initial layout

New page

==Important Notes==
For a better and more optimized gameplay experience, you must first make sure that your GPU drivers are properly installed on your system and updated. For further info about how to install and update your drivers, please read the links below:
For [http://nvidia.custhelp.com/app/answers/detail/a_id/2900/~/guide-on-how-to-install-the-nvidia-display-driver-under-windows-7%2Fwindows-8 NVIDIA] graphics cards 
For [http://support.amd.com/en-us/kb-articles/Pages/737-20870HowtoInstallYourATIProduct.aspx AMD] graphics cards
===Other Useful Links===
How to Install [http://mirror.keenswh.com/guideSep10/amd.html AMD Catalyst Drivers] 
How to install [http://mirror.keenswh.com/guideSep10/nvidia.html NVIDIA drivers] 
How to find [http://mirror.keenswh.com/guideSep10/windows.html what version of Windows you have] 
How to find [http://mirror.keenswh.com/guideSep10/drivers.html which graphics card you have] 
==UNSUPPORTED GPU==
When you are unable to launch the game and the error message that you get suggests it is a video / graphics / DirectX problem. Please first make sure that your graphic card is within the minimum system requirements.

;Solutions
: If you meet the minimum specs in ALL area’s then please ensure that Graphics card drivers are up to date from [http://www.nvidia.com NVIDIA] or [http://support.amd.com/ AMD] as well as Windows updates are fully installed for your operating system.
: Reinstall/update your DirectX to the [https://support.microsoft.com/en-us/kb/179113 latest version].
==GPU SUPPORTS DirectX 11 BUT THE GAME IS NOT RUNNING==
When your GPU supports DirectX 11, but the game crashes/refuses to launch. This is usually caused by having two graphics cards in one PC. It also happens when you have Intel Core CPU with integrated GPU.
We are aware of this issue and we are working on a fix.

Solution:
A temporary workaround is to disable secondary GPU(s)
You can [http://forums.keenswh.com/post?id=7310031 see more] info on how to resolve this.
Force the game to use [http://forums.keenswh.com/post?id=7303908 one graphics card over another].
==LOW FPS EVEN ON GOOD GPU / BETTER GRAPHICS CARD DETECTED==
When you experience low FPS, even on powerful GPU, the game is probably running on an integrated GPU and not the high-end GPU. This issue is also known as performance glitches or lag. It is a common problem when having two GPUs in a computer.

Please [http://forums.keenswh.com/post?id=7289319 read here] for more info.

Or try the following solutions:
* Disable integrated GPU (best in BIOS)
* Or configure your Nvidia GPU: If you’re using a newer laptop that you know has an NVidia graphics card, try checking your preferred graphics settings.
** Open the “NVIDIA Control Panel” from your start menu.
** On the left hand side, under “Select a task…”, open the “3D Settings” tree, and select “Manage 3D Settings”.
** Now on the right-hand panel, click the “Program Settings” tab.
** Under “1. Select a program…”, click “Add”, navigate to your \Steam\steamapps\common\SpaceEngineers directory and select ” SpaceEngineers.exe”.
** Under “2. Select the preferred graphics…”, choose “High-performance NVIDIA processor”, then (VERY IMPORTANT) click “Apply” in the bottom right.
* Or configure your AMD GPU: If you have problems when the game is running on an Integrated GPU, try to switch to a dedicated Radeon GPU.
==MULTIPLE GPUs – DISABLE SLI / CROSSFIRE==
At this point, Medieval Engineers doesn’t support multiple GPUs. So if you start the game with them, you may encounter crashes, graphical artefacts or even problems running the game. You need to disable this function in order to make the game work properly.

HOW TO DISABLE:
;For Crossfire
: right-click on your desktop and select Catalyst Control Center. Click Graphics -> CrossfireX -> uncheck Enable Crossfire. Then click ok.

;For SLI
: right-click on your desktop and select Nvidia Control Panel. Expand 3D Settings tab -> click on Set SLI Configuration -> select Do Not Use SLI Technology. Apply changes.
[[Category:Keen_Help]]