Keen:Troubleshooting/Graphics Performance

Official Content/OCH

Important Notes

For a better and more optimized gameplay experience, you must first make sure that your GPU drivers are properly installed on your system and updated. For further info about how to install and update your drivers, please read the links below: For NVIDIA graphics cards
For AMD graphics cards

Other Useful Links

How to Install AMD Catalyst Drivers
How to install NVIDIA drivers
How to find what version of Windows you have
How to find which graphics card you have

UNSUPPORTED GPU

When you are unable to launch the game and the error message that you get suggests it is a video / graphics / DirectX problem. Please first make sure that your graphic card is within the minimum system requirements.

Solutions

If you meet the minimum specs in ALL area’s then please ensure that Graphics card drivers are up to date from NVIDIA or AMD as well as Windows updates are fully installed for your operating system.

Reinstall/update your DirectX to the latest version.

GPU SUPPORTS DirectX 11 BUT THE GAME IS NOT RUNNING

When your GPU supports DirectX 11, but the game crashes/refuses to launch. This is usually caused by having two graphics cards in one PC. It also happens when you have Intel Core CPU with integrated GPU. We are aware of this issue and we are working on a fix.

Solution: A temporary workaround is to disable secondary GPU(s) You can see more info on how to resolve this. Force the game to use one graphics card over another.

LOW FPS EVEN ON GOOD GPU / BETTER GRAPHICS CARD DETECTED

When you experience low FPS, even on powerful GPU, the game is probably running on an integrated GPU and not the high-end GPU. This issue is also known as performance glitches or lag. It is a common problem when having two GPUs in a computer.

Please read here for more info.

Or try the following solutions:

• Disable integrated GPU (best in BIOS)
• Or configure your Nvidia GPU: If you’re using a newer laptop that you know has an NVidia graphics card, try checking your preferred graphics settings.
  • Open the “NVIDIA Control Panel” from your start menu.
  • On the left hand side, under “Select a task…”, open the “3D Settings” tree, and select “Manage 3D Settings”.
  • Now on the right-hand panel, click the “Program Settings” tab.
  • Under “1. Select a program…”, click “Add”, navigate to your \Steam\steamapps\common\SpaceEngineers directory and select ” SpaceEngineers.exe”.
  • Under “2. Select the preferred graphics…”, choose “High-performance NVIDIA processor”, then (VERY IMPORTANT) click “Apply” in the bottom right.
• Or configure your AMD GPU: If you have problems when the game is running on an Integrated GPU, try to switch to a dedicated Radeon GPU.

MULTIPLE GPUs – DISABLE SLI / CROSSFIRE

At this point, Medieval Engineers doesn’t support multiple GPUs. So if you start the game with them, you may encounter crashes, graphical artefacts or even problems running the game. You need to disable this function in order to make the game work properly.

HOW TO DISABLE:

For Crossfire

right-click on your desktop and select Catalyst Control Center. Click Graphics -> CrossfireX -> uncheck Enable Crossfire. Then click ok.

For SLI

right-click on your desktop and select Nvidia Control Panel. Expand 3D Settings tab -> click on Set SLI Configuration -> select Do Not Use SLI Technology. Apply changes.